Ch 999 Privacy Policy — Your information is completely safe with us

When you create an account and use ch 999, we collect certain personal information — solely to provide you with the best possible experience. We never ask for more than what is necessary.

Ch 999 collects your information through several methods. Each approach is fully transparent and based on your consent.

• Via direct registration — When you open an account with ch 999, the information you provide directly is collected — including your name, email, mobile number, and date of birth.
• Via Transactions — Financial information is automatically recorded when you make a deposit or withdrawal. This is mandatory for compliance with anti-money laundering regulations.
• Technically Automated — When you use the ch 999 website or app, your device's IP address, browser type, and operating system information are collected automatically.
• Via cookies — ch 999 uses cookies to remember your session details and preferences, so you do not need to log in each time and your experience remains seamless.
• Via customer service — When you contact the ch 999 Support Team, your conversation may be recorded. This is used to improve the quality of our service.

Ch 999 uses the information it collects only for specific, legitimate purposes. We never use your data for anything unrelated. All purposes are clearly outlined below.

• For account creation, management, and identity verification — the most critical aspect of the ch 999 Privacy Policy.
• To process financial transactions, including deposits and withdrawals.
• To prevent fraud, money laundering, and other illegal activities.
• To ensure your account's security and detect any suspicious activity.
• To improve ch 999 platform services and introduce new features.
• To notify you about promotional offers and bonuses, where you have given your consent.
• To promote responsible gaming and support players who may be experiencing difficulties.
• To comply with applicable laws and the directives of regulatory authorities.

Ch 999 employs the highest level of technical measures to protect your privacy. Our security infrastructure meets international standards and is regularly updated.

• SSL encryption — All data transmitted via the website and app is protected with 256-bit TLS/SSL encryption.
• Secure Data Centres — ch 999 servers are hosted in data centers secured by both physical and digital protections. Unauthorized access is completely impossible.
• Access control — Your data can only be accessed by authorized ch 999 staff, and only on a need-to-know basis.
• Regular Security Audits — Regular security assessments are carried out by third-party specialists to identify and promptly address any vulnerabilities.

How long your data is retained depends on legal requirements and business purposes. In general, data may be kept for up to five years after account closure, as required under Bangladeshi financial law.

Ch 999 does not sell your personal information to third parties. However, in a limited number of circumstances outlined below, certain information may be shared. Confidentiality is contractually guaranteed in every such case.

• Payment Processors — Necessary financial information is shared with authorised payment gateways to process deposits and withdrawals.
• Regulatory Authorities — In accordance with legal obligations, information may be disclosed in response to requests from government or regulatory authorities.
• Identity Verification Agencies — For KYC (Know Your Customer) purposes, relevant information may be shared with trusted identity verification service providers.
• Fraud Prevention — Limited information may be shared with security agencies to help prevent fraudulent activity.

Ch 999 uses cookies on its platform. Cookies are small text files stored in your browser that help improve the quality of our service.

• Essential cookies — Essential for login sessions and security. Without these, ch 999 will not function correctly.
• Analytical Cookies — Helps us understand how users interact with ch 999. This information is used to improve the platform.
• Preference cookies — To remember your language, theme, and other preferences, so you don't have to reconfigure your settings every time.

You can disable cookies through your browser settings. However, turning off essential cookies may cause some ch 999 services to not function properly.

You have a number of important rights under the ch 999 Privacy Policy. To exercise any of these rights, please get in touch with our support team.

• Right to access — You can request to see what personal data ch 999 holds about you at any time.
• Right to Rectification — If any of your information is incorrect, you can request that it be updated.
• Right to Erasure — Your data will be deleted upon request, unless retention is required by law.
• Right to Restrict Processing — In certain circumstances, you may request that the processing of your data be restricted.
• Right to data portability — You can request a copy of your data in a standard, portable format.

Ch 999 is strictly for adults aged 18 and above. We do not knowingly collect or store personal information from minors. Age is verified during registration, and any account created using false information will be suspended immediately.

If you believe a minor has created an account on ch 999, please contact us immediately. We will act promptly and delete all associated data. To learn more about responsible gaming, visit our Responsible Gaming View page.

Ch 999 may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through an in-platform notification.

The date of the most recent update will always be shown at the top of the policy. Continued use of ch 999 after any changes are made will be taken as your acceptance of the updated policy. We recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the ch 999 Data Protection Team through the channels below.